At E-Work Academy (SkillStream Hub), we are committed to providing high-quality online training programs. If you are not satisfied with your course, we offer the following refund policy:

• Refund Eligibility 1.1. Refund requests must be submitted within 7 days of the course start date. 1.2. Refunds are only applicable to courses that have not been accessed or completed.

• Refund Process 2.1. To request a refund, please contact our customer support team at [contact email] with your course details and reason for the refund request. 2.2. Upon approval of your refund request, we will process the refund within 5-7 business days.

• Refund Amount 3.1. If you have not accessed the course materials, you are eligible for a full refund of the course fee. 3.2. If you have accessed less than 20% of the course materials, you are eligible for a 50% refund of the course fee. 3.3. If you have accessed more than 20% of the course materials, you are not eligible for a refund.

• Exclusions 4.1. Refunds are not available for courses that have been fully accessed or completed. 4.2. Refunds are not available for courses that have been purchased as part of a bundle or special promotion, unless otherwise stated.

• Dispute Resolution 5.1. If you have any issues or disputes regarding a refund, please contact our customer support team, and we will work with you to resolve the matter. 5.2. In the event that a dispute cannot be resolved, it shall be subject to the governing law and dispute resolution provisions outlined in our Terms and Conditions.

• Changes to this Refund Policy 6.1. We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.